Refund policy

• Returns accepted for 30 days
• Free return shipping
• No restocking fee
• No final sale items

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused  and in its original packaging.

If the item is defective, faulty or damaged in transit on the way to you, the above statement of is void and we will resolve the issue for you.

To start a return, you can contact us at support@probuyuk.com or via our contact page at the bottom of the website. If your return is accepted, we will provide  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@probuyuk.com

Liability for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders
The customer is liable for all return postage costs if the customer chooses to return the item within the return period and without a fault, unless otherwise stated on contact. 
In the case of loss or delay of an item please contact us and we will look into the matter for you. If the delay or loss is out of the customers control and/or not caused by the customer we will cover these costs.

Responsibility on the cost of returning an item 
We will not be liable/responsible for cost of returning an item.
We will only make exceptions to this this if the item in question was damaged, defective or the wrong item was sent in error. We will reimburse the return costs to your payment method of choice.

Right to Cancel
You have the right to ask for a cancellation before an item has been dispatched, however if the website has not updated with "Dispatched" it may still be too late to cancel the order, in which a full refund will be given once you have rejected the delivery.

You also have the right to cancel a pre-order at any-time until the day of release.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too this is usually 3-5 working days.